Frequently Asked Questions
Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support.
Order handling
How long does order processing take?
Orders are generally processed within 1–3 business days.
When will my order be dispatched?
Orders are dispatched within 3 business days.
Can I cancel an order?
You may request cancellation before dispatch by contacting support@zavuniq.com. Once an order has been dispatched, cancellation cannot be guaranteed.
Can I change the delivery address?
You may request an address change before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.
Payment questions
How are payments processed?
Payments are processed through Stripe. The payment methods actually displayed on the Payment or Checkout page apply to the transaction.
Do displayed product prices include tax?
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.
Delivery and tracking
How long does transit take?
Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.
Is tracking included?
Yes. All orders include shipment tracking. Tracking is provided after dispatch when tracking data becomes available.
What is the standard shipping fee?
Standard shipping is 6$. Orders reaching 50 qualify for free standard shipping.
Which carriers may be used?
DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for an individual order depends on destination, route and operational arrangements.
What happens if a parcel appears lost?
Contact support@zavuniq.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, an appropriate resolution will be offered: reshipment or refund.
Return policy
How long do I have to request a return?
For items covered by the normal return policy, contact support@zavuniq.com within 14 calendar days after receipt.
Who pays return shipping?
For change-of-mind and other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.
Is there a restocking fee?
No. There is no restocking fee.
Do EU consumers have withdrawal rights?
Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. Mandatory statutory consumer rights remain unaffected.
Refund timing
How long does an approved refund take?
Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed, subject to applicable statutory refund deadlines. Banks and payment providers may require additional posting time.
How will I receive the refund?
Approved refunds generally return to the original payment method.
Exchange options
Are direct exchanges supported?
Yes. Direct exchanges are supported.
Who pays exchange shipping?
For a normal non-defective exchange, the customer pays both return shipping and replacement shipment shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.
Choosing a size
Where can I find size information?
Use the Size Guide for general body measurements. Product-specific size information shown on an individual product page takes priority.
Data and payment safety
How can I contact you about privacy?
For privacy, cookies, consent and data-protection matters, contact privacy@zavuniq.com.
Should I email my full card details?
No. Do not send a full card number, CVV/CVC, PIN or card security code through ordinary customer-service email.
Getting help
How do I contact customer support?
For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@zavuniq.com. Business hours: Monday-Friday, 09:00-18:00.
