Terms of Use
These terms set out the principal rules for website use, ordering, payment, shipping, returns, exchanges and consumer rights.
Scope
These Terms of Use apply to use of this website and purchases made through it. Mandatory statutory consumer rights always prevail where they cannot lawfully be excluded or limited.
Website Use
Use the website lawfully and do not misuse, interfere with or attempt to damage its operation, security or availability.
Product Information
We aim to present product descriptions, images and information accurately. Minor display differences may occur due to devices, screens or other technical factors.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs and import duties, where applicable, are separate.
Orders
Submitting an order is a request to purchase the selected items using the details supplied at checkout.
Order Acceptance
An order becomes subject to fulfilment once accepted through the normal order process. We may contact you if information is incomplete or a transaction cannot be completed.
Processing
Orders are generally processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@zavuniq.com. After dispatch, cancellation cannot be guaranteed.
Address Changes
You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Payments
Payments are processed through Stripe. The payment methods shown on the Payment or Checkout page apply to the transaction.
Shipping Fees
Standard shipping is 6$ for orders below the free-shipping threshold.
Free Shipping
Orders reaching 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Timing may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control, without limiting statutory responsibilities.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Customs and Import Duties
For international orders, customs duty, import charges or customs handling charges imposed by the destination country are the customer’s responsibility where applicable, unless mandatory law requires otherwise.
Lost Parcels
If a parcel appears significantly delayed or lost, contact support@zavuniq.com. We review tracking and investigate with the relevant carrier. If confirmed lost, the resolution will be reshipment or refund.
EU Right of Withdrawal
Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The exercise and refund of that right remain subject to mandatory statutory rules.
Returns
For items covered by the normal return policy, request a return within 14 calendar days after receipt by contacting support@zavuniq.com. Do not send goods directly to the registered address unless return instructions specifically tell you to do so.
Return Shipping
For change-of-mind or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. Where EU statutory withdrawal applies, the customer may be responsible for return shipping if clearly informed before purchase, subject to mandatory law.
Exchanges
Direct exchanges are supported. For normal non-defective exchanges, the customer pays return shipping and replacement shipment shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping. No restocking fee is charged.
Defective / Incorrect / Incomplete Goods
If goods are damaged, defective, incorrect or incomplete, contact support@zavuniq.com. Applicable statutory consumer rights remain available.
Refunds
Approved refunds generally return to the original payment method. Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Payment providers may require additional posting time.
Personalised Goods Exception Where Applicable
If such products are offered, clearly personalised, custom-made or made-to-order goods may be excluded from ordinary change-of-mind withdrawal where an applicable statutory exception permits. This does not exclude rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms limits Mandatory Statutory Consumer Rights. Where EU statutory withdrawal applies, legally refundable standard original delivery costs must be refunded in accordance with applicable law. Supplementary cost above the least expensive standard delivery option may be non-refundable to the extent permitted by law.
Intellectual Property
Website content, layout, text, graphics and other materials may be protected by applicable intellectual-property laws. Use is permitted only as allowed by law or with appropriate permission.
Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law. Other liability is subject to the maximum extent of lawful limitation.
Privacy
Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy questions may be sent to privacy@zavuniq.com.
Changes
These Terms may be updated from time to time. The Last Updated value indicates the current published version.
Contact
For customer-service matters, contact support@zavuniq.com. Business hours: Monday-Friday, 09:00-18:00.
