Frequently Asked Questions | ZavUniq<\/title><\/p>\n<style>\n:root{\n --theme-primary:#111111;\n --theme-secondary:#C9A227;\n --ink:#16181d;--muted:#626872;--line:#e4e7eb;--soft:#f7f8fa;--soft2:#fbfbfc;--white:#fff;\n --radius:16px;--shadow:0 10px 28px rgba(20,25,35,.055);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font:16px\/1.68 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1160px;margin:auto;padding:44px 22px 68px;overflow-wrap:anywhere}\n.topline{display:flex;justify-content:space-between;gap:18px;align-items:center;padding-bottom:14px;border-bottom:1px solid var(--line);color:var(--muted);font-size:.84rem}\n.topline 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var(--line)}\n.topic:last-child{border-bottom:0}.topic-label{font-size:.76rem;font-weight:900;color:var(--theme-primary);letter-spacing:.11em;text-transform:uppercase}\ndetails{padding:16px 0;border-top:1px solid var(--line)} details:last-child{border-bottom:1px solid var(--line)}\nsummary{cursor:pointer;list-style:none;font-weight:800;color:var(--ink);padding-right:28px;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:2px;top:-2px;color:var(--theme-primary);font-size:1.25rem}details[open] summary:after{content:\"\u2013\"}details p,details ul{margin-top:10px}\n@media(max-width:820px){.faq-hero,.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:grid;grid-template-columns:repeat(2,1fr);border-left:0;border-top:1px solid var(--line);padding-top:10px}.faq-nav a{padding-left:0}.quick{margin-top:6px}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<div class=\"topline\"><span><strong>Help Center<\/strong> \u00b7 Frequently Asked Questions<\/span><span>Last updated: 11 September 2026<\/span><\/div>\n<section class=\"faq-hero\">\n<div>\n<div class=\"kicker\">Customer support<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lead\">Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<div class=\"quick\">\n<div><b>Processing<\/b><span>1\u20133 business days<\/span><\/div>\n<div><b>Dispatch<\/b><span>within 3 business days<\/span><\/div>\n<div><b>Transit<\/b><span>7\u201315 business days after dispatch<\/span><\/div>\n<div><b>Return request<\/b><span>within 14 calendar days<\/span><\/div>\n<\/div>\n<\/section>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ topics\"><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy and Security<\/a><a href=\"#support\">Customer Support<\/a><\/nav>\n<div>\n<section class=\"topic\" id=\"orders\">\n<div class=\"topic-label\">Orders<\/div>\n<h2>Order handling<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are generally processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@zavuniq.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<p>You may request an address change before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"payments\">\n<div class=\"topic-label\">Payments<\/div>\n<h2>Payment questions<\/h2>\n<details>\n<summary>How are payments processed?<\/summary>\n<p>Payments are processed through <strong>Stripe<\/strong>. The payment methods actually displayed on the Payment or Checkout page apply to the transaction.<\/p>\n<\/details>\n<details>\n<summary>Do displayed product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"shipping\">\n<div class=\"topic-label\">Shipping<\/div>\n<h2>Delivery and tracking<\/h2>\n<details>\n<summary>How long does transit take?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking is provided after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong>. Orders reaching 50 qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for an individual order depends on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support@zavuniq.com. We review tracking and investigate with the carrier. If the parcel is confirmed lost, an appropriate resolution will be offered: reshipment or refund.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"returns\">\n<div class=\"topic-label\">Returns<\/div>\n<h2>Return policy<\/h2>\n<details>\n<summary>How long do I have to request a return?<\/summary>\n<p>For items covered by the normal return policy, contact support@zavuniq.com within <strong>14 calendar days after receipt<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<p>For change-of-mind and other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. There is <strong>no restocking fee<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Do EU consumers have withdrawal rights?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"refunds\">\n<div class=\"topic-label\">Refunds<\/div>\n<h2>Refund timing<\/h2>\n<details>\n<summary>How long does an approved refund take?<\/summary>\n<p>Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed, subject to applicable statutory refund deadlines. Banks and payment providers may require additional posting time.<\/p>\n<\/details>\n<details>\n<summary>How will I receive the refund?<\/summary>\n<p>Approved refunds generally return to the original payment method.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"exchanges\">\n<div class=\"topic-label\">Exchanges<\/div>\n<h2>Exchange options<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays exchange shipping?<\/summary>\n<p>For a normal non-defective exchange, the customer pays both return shipping and replacement shipment shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"sizing\">\n<div class=\"topic-label\">Sizing<\/div>\n<h2>Choosing a size<\/h2>\n<details>\n<summary>Where can I find size information?<\/summary>\n<p>Use the Size Guide for general body measurements. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"privacy\">\n<div class=\"topic-label\">Privacy and Security<\/div>\n<h2>Data and payment safety<\/h2>\n<details>\n<summary>How can I contact you about privacy?<\/summary>\n<p>For privacy, cookies, consent and data-protection matters, contact privacy@zavuniq.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"topic\" id=\"support\">\n<div class=\"topic-label\">Customer Support<\/div>\n<h2>Getting help<\/h2>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<p>For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@zavuniq.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help Center \u00b7 Frequently Asked QuestionsLast updated: Customer support Frequently Asked Questions Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and customer support. Processing1\u20133 business days Dispatchwithin 3 business days Transit7\u201315 business days after dispatch Return requestwithin 14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy and SecurityCustomer Support Orders Order handling How …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/zavuniq.com\/bsite\/faq\/\"> <span class=\"screen-reader-text\">FAQ<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24478,"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24478"}],"wp:attachment":[{"href":"https:\/\/zavuniq.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}